1. What areas do you serve?

We serve San Diego and surrounding areas. If you want to check whether we cover your ZIP code or neighborhood, please contact us by phone or fill out the form on our website — we will confirm service availability promptly.

2. Do you have a showroom, or do you come to my home for measurement?

We bring the showroom to you. A design consultant with product samples — fabrics, blinds, window coverings — can visit your home for a free consultation and measurements. If you prefer, we can also schedule an appointment at a showroom by request.

3. Are consultations and measurements free?

Yes — our standard design consultations and measurements are free of charge. For large, custom or commercial projects, there may be a fee, which will always be discussed and agreed with you in advance.

4. How can I get a quote for windows/blinds/coverings?

Quotes are provided individually. Simply choose the type of product you need, schedule a free consultation/measurement, and we’ll prepare a detailed proposal based on your exact requirements — including materials, dimensions, and optional upgrades. If you give us measurements, we can also provide a rough estimate by phone or email.

5. Do you offer made-to-order (custom) products?

Yes — all our solutions can be custom-made to your required dimensions, materials, and finish options. We will guide you through choices to meet your design preferences and budget.

6. How long does production and installation take?

Production and installation times vary depending on the product and workload. Generally, completion takes from 2 to 8 weeks after order confirmation. Exact timelines will be given when you place your order.

7. Do you provide installation? Is installation included in the price?

Yes — we offer professional installation services. Depending on the product and installation complexity, installation may be included in the price or listed separately in your estimate. We will clarify this when preparing your quote.

8. Do you offer warranty on products and installation?

Yes — we provide warranty on both our products and, when we install them, on the installation labor. Warranty terms and duration are specified in your service contract or invoice. For warranty service, please contact us and provide your order number.

9. Do you offer motorized or smart-home compatible solutions?

Yes — we offer motorized blinds/curtains and smart-home compatible options depending on the model. We can guide you in selecting a system compatible with your home automation or motorization preferences.

10. Can your window coverings help save on energy and cooling costs?

Yes — well-chosen blinds, shutters, or cellular shades can reduce heat gain and improve energy efficiency. We help you select materials and designs suitable for the San Diego climate to maximize comfort and energy savings.

11. How do I care for and clean the blinds or curtains?

Care depends on the material: standard maintenance includes vacuuming or brushing to remove dust; for some materials, gentle damp wiping may be appropriate. For delicate fabrics, we may recommend professional cleaning. We will provide care instructions tailored to each product.

12. Do you offer child- and pet-safe window covering options?

Yes — we provide cordless and motorized options that increase safety for homes with children or pets. During the consultation, we’ll help you choose the safest solutions.

13. Can I request free material or fabric samples?

Yes — upon request, we provide material samples so you can evaluate texture, color, and light in your own space. Samples can be given during the consultation or sent by mail, depending on availability.

14. What payment methods do you accept? Do you offer financing for large orders?

We accept major payment methods (credit/debit cards, cash, bank transfers). For larger or commercial projects, financing options may be available — terms depend on the specific project and agreement.

15. What if my order arrives defective or is not what I expected?

Contact our customer support with your order number and describe the issue. We will evaluate it promptly and offer repair, replacement, or other resolution options under our warranty and service policies.

16. Can I modify or cancel my order after confirmation?

You can request modifications before production begins. After production has started, changes may be limited and could incur additional costs or affect delivery time. Please contact us as soon as possible if you need changes.

17. Do you handle commercial as well as residential projects?

Yes — we work with both residential clients and commercial clients (offices, restaurants, hotels, etc.). For commercial projects, we provide tailored estimates and project planning upon request.

18. How can I contact GlassLine Windows for consultation or to place an order?

Call: +1 (858) 722-7917
Email: glasslinew@gmail.com
Or use the contact/request form on our website — we will get back to you to schedule your consultation and measurement.