Privacy Policy — GlassLine Windows LLC

Effective Date: 03 / 12/ 2025

GlassLine Windows LLC (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or interact with us, and describes the rights of California residents under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

This Privacy Policy applies to information we collect online, by phone, or through any services we provide.

1. Information We Collect

We may collect the following categories of personal information:

Identifiers: name, email address, phone number, postal address, IP address, device identifiers, online identifiers.
Commercial and service-related information: service inquiries, estimates, records of services provided, work order details, billing or transaction information.
Technical and usage information: browser type, operating system, device data, pages viewed, access dates/times, referring URLs (via cookies or analytics tools).
Communication data: messages, requests, customer support correspondence.
Any information you voluntarily provide: when filling out forms or communicating with us.

We do not knowingly collect data about children under 16.

Sources of Data

We collect information:

Directly from you when you contact us or request services.
Automatically through website technologies (cookies, logs, analytics).
From third-party service providers assisting with our operations.

2. How We Use Personal Information

We use the information we collect for purposes including:

Responding to your inquiries and requests (quotes, consultations, service scheduling).
Providing and supporting our services (installation, delivery, maintenance).
Customer communication and sending service-related updates.
Improving website performance, troubleshooting, and operational analytics.
Security, fraud prevention, and legal compliance.

If we intend to use your information for purposes not listed here, we will provide notice before collecting or using the data.

3. Sharing and Disclosure of Information

We may disclose personal information to:

Service providers and contractors assisting with installation, delivery, billing, IT, analytics, and customer support.
Government or legal authorities if required by law or legal process.
Other third parties, but only with your explicit consent.

Sale or Sharing of Personal Information

As of the Effective Date, GlassLine Windows LLC does not sell or share personal information as defined by CCPA/CPRA.
If this changes, we will update this Privacy Policy and provide a “Do Not Sell or Share My Personal Information” option.

4. Your Privacy Rights — California Residents

If you reside in California, you have the following rights:

Right to Know: Request disclosure of the personal information we have collected, used, disclosed, or shared.
Right to Access: Receive a copy of personal information collected in the past 12 months.
Right to Deletion: Request that we delete your personal information (subject to legal exceptions).
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out: Instruct us not to sell or share personal information (if applicable).
Right to Limit Use of Sensitive Personal Information (if we collect any).
Right to Non-Discrimination: You will not be denied services or charged different prices for exercising your rights.

5. How to Submit a Privacy Request

To exercise your privacy rights or submit a verifiable consumer request, you may contact us using any of the following methods:

📧 Email: glasslinew@gmail.com
📞 Phone: +1 (858) 722-7917
📬 Mail:
GlassLine Windows LLC
14181 Barrymore St
San Diego, CA 92129
United States

We will verify your identity before responding to your request and will reply within the timeframe required by law.

You may also authorize an agent to act on your behalf — verification will be required.

6. Data Retention

We retain personal information only as long as necessary to:

Provide requested services,
Maintain records for legal and business purposes,
Ensure system integrity and security.

When retention is no longer required, information will be securely deleted.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, or disclosure.

However, no electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised Effective Date.

9. Contact Information

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

📧 Email: glasslinew@gmail.com
📞 Phone: +1 (858) 722-7917
📬 Address:
GlassLine Windows LLC
14181 Barrymore St
San Diego, CA 92129
United State